Privacy Policy
SCOPE OF PRIVACY POLICY
This Privacy Policy describes how HEAVENLY (collectively, "HEAVENLY", "we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from heavenly-online.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide our Services, we may collect personal information about you from various sources over the past 12 months, depending on how you interact with us. We use this information to:
• Provide and manage the Services, including processing payments, fulfilling orders, and delivering products.
• Communicate with you regarding your account, orders, inquiries, or requests.
• Improve the Services and personalize your experience.
• Comply with legal obligations and protect our rights.
PERSONAL INFORMATION WE COLLECT
Information You Provide Directly:
• Name, email address, phone number, shipping and billing address.
• Order information including payment details (processed securely via Shopify).
• Messages submitted through Contact Us or Email Us forms.
• Account information if you create an account (username, password).
Information Collected Automatically (Cookies/Usage Data):
• IP address, browser type, device type, operating system.
• Pages visited, interactions with the Site, and navigation patterns.
• Cookies, pixels, and similar technologies to enhance your experience and track analytics.
Information from Third Parties:
• Payment processors (e.g., Shopify Payments) for order fulfillment.
• Vendors or service providers supporting the Site or advertising.
HOW WE USE YOUR PERSONAL INFORMATION
• Order Fulfillment: Process payments, arrange shipping, manage returns, and send order updates.
• Customer Support: Respond to inquiries submitted via Contact Us or Email Us.
• Marketing & Advertising: Send promotions, newsletters, or display targeted advertising, where permitted.
• Security & Fraud Prevention: Detect and prevent unauthorized or illegal activity.
• Communication: Keep you informed about updates, policies, and changes to Services.
COOKIES
Our Site uses cookies to enhance the user experience, remember preferences, run analytics, and personalize content. You can manage or disable cookies via your browser settings, though some features may not work properly if cookies are blocked. For details, see Shopify’s Cookie Policy.
HOW WE DISCLOSE PERSONAL INFORMATION
We may share your personal information in the following circumstances:
• With vendors and service providers performing services on our behalf (e.g., payment processors, shipping partners, customer support).
• With business partners for marketing purposes, in accordance with their privacy policies.
• With your consent, such as when using social media widgets or third-party login features.
• Within our corporate group or affiliates to manage our business operations.
• For legal or business purposes, including mergers, acquisitions, or to comply with legal obligations.
USER-Generated Content
Any reviews, comments, or other content you post publicly will be visible to others. We are not responsible for how others may use this information or for any security or privacy risks associated with public content.
THIRD-PARTY WEBSITES AND LINKS
Our Site may link to third-party websites. We are not responsible for their privacy practices, security, or content. Review their privacy policies before sharing any personal information.
CHILDREN'S DATA
The Services are not intended for children under 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about your child, contact us to request deletion.
SECURITY AND RETENTION
We implement industry-standard measures to protect your personal information. Information is retained as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.
YOUR RIGHTS OVER YOUR PERSONAL INFORMATION
Depending on your location, you may have rights regarding your personal information, including:
• Accessing, correcting, or deleting your information.
• Opting out of marketing or targeted advertising.
• Restricting or withdrawing consent for certain processing.
• Exercising data portability.
To exercise your rights, contact us via “Contact Us” section (at the bottom of the page) and select “Send us an email.”
INTERNATIONAL USERS
Your personal information may be transferred, stored, and processed outside your country, including by third-party service providers. We ensure adequate protection via recognized mechanisms, such as Standard Contractual Clauses, where applicable.
CONTACT
If you have any questions or concerns regarding our privacy practices, this Privacy Policy, or the way your personal information is collected, used, or shared, we encourage you to reach out to us. Additionally, if you wish to exercise any of your rights under applicable privacy laws, such as accessing, correcting, or requesting the deletion of your personal information, please contact us promptly.
You can reach us by sending an email through the “Contact Us” section located at the bottom of this page. Simply select the option to “Email Us” and provide as much detail as possible regarding your inquiry or request so that we can respond to you efficiently and accurately. We are committed to addressing your concerns in a timely manner and ensuring that your privacy rights are respected.
CHANGES TO THIS PRIVACY POLICY
May change this Privacy Policy from time to time to reflect our current practices. Any changes to this Privacy Policy will be posted on this website and will be effective when posted unless another date is referenced in the notice. We recommend you check the Privacy Policy on a regular basis so that you know the current terms and conditions that apply to you. If you use our website after any changes are effective, you agree that you have read and understand the changes.
We strongly encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information, as well as the rights and responsibilities that apply to you. Your continued use of our website after any changes take effect constitutes your acknowledgment that you have read, understood, and agreed to the updated Privacy Policy.
If you do not agree with the revised terms, you should stop using our website immediately. We are committed to maintaining transparency about our practices and ensuring that your personal information is handled responsibly and securely at all times.
Last update: December 2025